Shipping policy

When does my coffee roast and ship?
Your coffee is roasted after you order it. All orders ship within two business days. Most weekday orders ship within 24 hours.

Can I pick up in Annandale?
Yes. Choose local pickup at checkout. Pickup orders are usually ready in about 4 hours on roasting days, and we email you the moment your bag is ready. Beanetics Coffee Roasters, 7028 Columbia Pike, Annandale, VA 22003.

How much is shipping?
Shipping is free on orders of $60 or more within the United States. Below $60, we offer USPS and UPS flat-rate options to the United States and Canada. You choose the option that suits you at checkout.

Where do you ship?
We ship to the United States and Canada. We do not ship to other countries at this time.

How long does delivery take?
Once your order ships, most U.S. orders arrive in 2 to 4 weekdays, depending on your local carrier. Orders in the Washington, D.C. area often arrive in 1 to 2 days. Canadian orders take longer and may be subject to duties collected by the carrier.

How do I track my order?
You receive an email (and a text message if you opted in) with tracking information as soon as your coffee is packed and shipped.

What if my package is lost in transit?
Email roasters@beaneticscoffee.com within 3 calendar days of the estimated delivery date. If the address you provided was correct, we cover the cost of shipping a replacement. It also helps to check with your local post office, which can often locate the package.

What if tracking says delivered but I don't have it?
Check with neighbors, building management and your carrier first. When a carrier confirms delivery to the address you provided, we are not able to reship at our cost. We are happy to send a replacement at your expense.

My order was returned to sender. What happens now?
Packages that go unclaimed, or that were sent to an incorrect address you provided, come back to us. We will reship once a new shipping charge is paid.

Can I change or cancel my order?
Contact us immediately at roasters@beaneticscoffee.com. Because we roast to order, once your coffee has been roasted and packed we cannot change or cancel it.

I forgot to use my discount code.
No problem: use it on your next order. Discounts cannot be applied to orders that have already been placed. To use a code, tap Checkout and enter it in the discount field.

Why was my order cancelled?
Occasionally our fraud filter cancels an order by mistake. Email us and we will sort it out.

Questions?
Email roasters@beaneticscoffee.com or call 703-941-4506. The roaster team replies as soon as possible, usually within 24 hours.